TotalCom Interactive System
The project scope included:
1. Seamless integration of in-store interactive within new physical store
design, graphics, merchandising and shopping process
2. Integration of five major business units product and service offerings
within in-store interactive including residential and business wireless and
wireline, ISP, and Satellite TV
3. Seamless dual language switching (English and French) anywhere in application
4. Very fat client solution with full screen video, animation and 24 bit color
images
5. Networked solution providing downloads of daily session info and uploads
of content and application updates
6. In-store video conferencing with Customer Service Representatives
The TotalCom Interactive System project was a component of the TotalCom / Bell Mobility stores built at a number of locations in Ontario and Quebec, Canada. Locations included Toronto, Ottawa, Montreal and Quebec City.
TotalCom was a new retail concept for Bell Mobility - driven by consumer shopping behavior. It included product and service offerings from Bell Mobility, Bell Canada and their associated companies. These included cellular, land-line, Satellite TV and ISP service. As the name states - it was the total communication offering in one location.
Alan Wier was involved with all aspects of the interactive project development. Including proposals and ongoing presentations, working with various client groups to devise strategy for customer experience and logic flow; gathering content and language translations from client MarCom and ad agencies, working with internal RPA teams to develop look and feel, attract animation concepts, and other functionality; and managing content updates once the project was operational..
RPA created this interactive using their proprietary Trellis software platform.
Alan Wier managed the design and creation of the ongoing updates for two years after the system went operational.